CP – Support Guide

Arch LogoWeb: www.onlineoversight.com

Information and Support: support@onlineoversight.com

Ph: 866.364.7940

Table Of Contents

CP – Home Page
    Overview
        Organizations under Management
        Locations under Management
        Locations on Map
        AEDs under Management
        Orders
        Users
        Locations to CSV
        Global Admins to CSV
    Support Tickets
        Open Tickets
    Expired Items
        Readiness check needed report
        Expired Equipment
        Expiring Equipment
        Expiring Training
        Expiring Licenses
    Missing and Incomplete information
        Training Records without Provider
        Accounts without Global Admins
        Accounts without Users

How do I Manage my store?

How do I create new Account/Location/AED/User?
    Create New Account
    Create New Location
    Create New User
    Create New AED
    Set User as Local Admin
    Set Location Contact
    Reset Password and send Welcome Email

Links under Tools Menu
How do I view my Support Tickets?
How do I manage my Reseller Defaults?
How do I manage my Demo Account?
How do I manage my Recalls?
How do I manage my Coupons?
How do I manage my Event Reports?
How do I manage my Reports?
How do I manage my Custom reports?
    How do I customize my AED Reports?
    How do I customize my Locations list Reports?
    How do I customize my Maintenance History Reports?
    How do I customize my User Training Reports?
How do I manage my send Test Mails to Self?
How do I manage my send Bounce Test Email?
How do I use data Entry Wizard?
    How do I add Multiple Locations at a time for an Organization?
    How do I add Multiple Users at a time for an Organization?
    How do I add Multiple AEDs at a time for an Organization?
    How do I add Local Admin for multiple Locations at a time?

Links under Setup Menu
How do I view my Dashboard?
How do I view my Company Profile?
How do I view my Profile?
How do I view my Landing Page Content?
How do I view my Training?
How do I view my Surveys?
How do I view my Clients?
How do I view my Email Templates?