Arch Customer Support

Arch Customer Support Documentation

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  • Arch User Guide
    • Welcome to Arch
      • Access Levels
      • Purpose of the Guide
    • Accessing the Website
      • Obtaining your Username and Password
      • Forgot Your Password
      • Changing Your Password
    • How do I search for Org/Location/AED/email
    • Managing AEDs
      • How do I view list of AED’s?
      • How do I view my AED’s details?
      • How do I set new expiration dates for AED?
      • How do I update AED’s placement information?
      • How do I add/remove AED?
      • How do I move AED from one location to another location?
      • Readiness Checks
        • How do I perform a Readiness Check?
        • What if my AED does not pass the Readiness Check?
        • What happens if I accidentally failed a readiness check, but my unit is ok?
        • How do I view my AED readiness check logs?
      • Support Tickets
        • What is Support Ticket and how do I create it?
        • How do I view my Support Tickets?
        • How do I close my Support Ticket?
        • I have open support ticket and not able to perform AED readiness check?
      • Audit Logs
        • How do I view my AED’s Audit Logs?
    • Managing Locations
      • How do I view my Location Address?
      • How do I edit my Location name or address? (Global Admin only)
      • How do I add/delete existing Location?
      • How do I view the AEDs under my Location?
      • How do I view the responders under my Location?
      • How do I add local admin for my location?
      • How do I remove local admin for my location?
      • Documents and Attachments
        • How do I find my prescription?
        • How do I find my policies manual?
        • How do I find my PSAP/EMS form(s)?
    • Managing Responders
      • How do I view responder details?
      • How do I edit Responder Details? (Global Admin only)
      • How do I add Responders? (Global Admin only)
      • How do I disable Responders? (Global Admin only)
      • Managing Training records
        • How do I add Training Record?
        • How do I edit my training record?
        • How do I remove my Training Record?
    • Customizing email notification schedule
      • How do I customize Reminder Schedule?
      • How do I customize Alert Schedule?
      • How do I customize Equipment Schedule?
      • How do I customize Training Schedule?
    • Replacing and Updating Equipment
    • Ordering through Arch
    • Updating Equipment
    • Reports
      • How do I generate expiring equipment report for the AEDs (Global Admins only)?
  • CP – Support Guide
    • CP Home Page
      • Organizations under Management
      • Locations under Management
      • Locations on Map
      • AEDs under Management
      • Orders
      • Users
      • Locations to CSV
      • Global Admins to CSV
      • Support Tickets
      • Readiness Check Needed Report
      • Expired Equipment Report
      • Expiring Equipment Report
      • Expiring Training Report
      • Expiring Licenses Report
      • Training Records without provider
      • Accounts without users
      • Accounts without Global Admins
    • How do I Manage my store?
    • How do I create new Account/Location/AED/User?
      • Create new Account
      • Create new Location
      • Create new User
      • Create New AED
      • Set User as Local Admin
      • Set Location Contact
      • Reset Password and send welcome Email
    • How do I view my Support Tickets?
    • How do I manage my Reseller Defaults?
    • How do I manage my Demo Account?

Documents and Attachments

Arch maintains the following documents online so that the user could download them at any time, from any where. The following important documentations are maintained online in Arch.

  • AED Prescription
  • Policies Manual
  • PSAP/EMS forms

Please refer to the following links to view/download the documents.

  • How do I find my prescription?
  • How do I find my policies manual?
  • How do I find my PSAP/EMS form(s)?

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