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Table Of Contents
Welcome to Arch!
Purpose of the Guide
Accessing the Website
Obtaining your Username and Password
Forgot Your Password
Changing Your Password
How do I search for Org/Location/AED/email
How do I view list of AED’s?
How do I view my AED’s details?
How do I set new expiration dates for AED?
How do I update AED’s placement information?
How do I add/remove AED?
How do I move AED from one location to another location?
How do I report an AED Usage Event?
How do I perform a Readiness Check?
What if my AED does not pass the Readiness Check?
What happens if I accidentally failed a readiness check, but my unit is ok?
How do I view my AED readiness check logs?
How do I generate a report of all readiness checks for all the AEDs (Global Admins only)?
What is Support Ticket and how do I create it?
How do I view my Support Tickets?
How do I close my Support Ticket?
I have open support ticket and not able to perform AED readiness check?
How do I view my AED’s Audit Logs?
How do I view my Location Address?
How do I edit my Location name or address? (Global Admin only)
How do I add/delete existing Location?
How do I view the AEDs under my Location?
How do I view the responders under my Location?
How do I add local admin for my location?
How do I remove local admin for my location?
Documents and Attachments
How do I find my prescription?
How do I find my policies manual?
How do I find my PSAP/EMS form(s)?
How do I view responder details?
How do I edit responder details? (Global Admin only)
How do I add Responders (Global Admin only)
How do I disable Responders (Global Admin only)
Managing Training records
How do I add Training Record?
How do I edit my training record?
How do I remove my Training Record?
Customizing email notification schedule
How do I customize Reminder Schedule?
How do I customize Alert Schedule?
How do I customize Equipment Schedule?
How do I customize Training Schedule?
Replacing and Updating Equipment
Ordering through Arch
How do I generate expiring equipment report for the AEDs (Global Admins only)?