Arch Customer Support

Arch Customer Support Documentation
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  • Arch User Guide
    • Welcome to Arch
      • Access Levels
      • Purpose of the Guide
    • Accessing the Website
      • Obtaining your Username and Password
      • Forgot Your Password
      • Changing Your Password
    • How do I search for Org/Location/AED/email
    • Managing AEDs
      • How do I view list of AED’s?
      • How do I view my AED’s details?
      • How do I set new expiration dates for AED?
      • How do I update AED’s placement information?
      • How do I add/remove AED?
      • How do I move AED from one location to another location?
      • Readiness Checks
        • How do I perform a Readiness Check?
        • What if my AED does not pass the Readiness Check?
        • What happens if I accidentally failed a readiness check, but my unit is ok?
        • How do I view my AED readiness check logs?
      • Support Tickets
        • What is Support Ticket and how do I create it?
        • How do I view my Support Tickets?
        • How do I close my Support Ticket?
        • I have open support ticket and not able to perform AED readiness check?
      • Audit Logs
        • How do I view my AED’s Audit Logs?
    • Managing Locations
      • How do I view my Location Address?
      • How do I edit my Location name or address? (Global Admin only)
      • How do I add/delete existing Location?
      • How do I view the AEDs under my Location?
      • How do I view the responders under my Location?
      • How do I add local admin for my location?
      • How do I remove local admin for my location?
      • Documents and Attachments
        • How do I find my prescription?
        • How do I find my policies manual?
        • How do I find my PSAP/EMS form(s)?
    • Managing Responders
      • How do I view responder details?
      • How do I edit Responder Details? (Global Admin only)
      • How do I add Responders? (Global Admin only)
      • How do I disable Responders? (Global Admin only)
      • Managing Training records
        • How do I add Training Record?
        • How do I edit my training record?
        • How do I remove my Training Record?
    • Customizing email notification schedule
      • How do I customize Reminder Schedule?
      • How do I customize Alert Schedule?
      • How do I customize Equipment Schedule?
      • How do I customize Training Schedule?
    • Replacing and Updating Equipment
    • Ordering through Arch
    • Updating Equipment
    • Reports
      • How do I generate expiring equipment report for the AEDs (Global Admins only)?
  • CP – Support Guide
    • CP Home Page
      • Organizations under Management
      • Locations under Management
      • Locations on Map
      • AEDs under Management
      • Orders
      • Users
      • Locations to CSV
      • Global Admins to CSV
      • Support Tickets
      • Readiness Check Needed Report
      • Expired Equipment Report
      • Expiring Equipment Report
      • Expiring Training Report
      • Expiring Licenses Report
      • Training Records without provider
      • Accounts without users
      • Accounts without Global Admins
    • How do I Manage my store?
    • How do I create new Account/Location/AED/User?
      • Create new Account
      • Create new Location
      • Create new User
      • Create New AED
      • Set User as Local Admin
      • Set Location Contact
      • Reset Password and send welcome Email
    • How do I view my Support Tickets?
    • How do I manage my Reseller Defaults?
    • How do I manage my Demo Account?

Support Tickets

What is Support Ticket and how do I create it?
How do I view my Support Tickets?
How do I close my Support Ticket?
I have open support ticket and not able to perform AED readiness check?

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