Arch Customer Support
Arch Customer Support Documentation
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Arch User Guide
Welcome to Arch
Access Levels
Purpose of the Guide
Accessing the Website
Obtaining your Username and Password
Forgot Your Password
Changing Your Password
How do I search for Org/Location/AED/email
Managing AEDs
How do I view list of AED’s?
How do I view my AED’s details?
How do I set new expiration dates for AED?
How do I update AED’s placement information?
How do I add/remove AED?
How do I move AED from one location to another location?
Readiness Checks
How do I perform a Readiness Check?
What if my AED does not pass the Readiness Check?
What happens if I accidentally failed a readiness check, but my unit is ok?
How do I view my AED readiness check logs?
Support Tickets
What is Support Ticket and how do I create it?
How do I view my Support Tickets?
How do I close my Support Ticket?
I have open support ticket and not able to perform AED readiness check?
Audit Logs
How do I view my AED’s Audit Logs?
Managing Locations
How do I view my Location Address?
How do I edit my Location name or address? (Global Admin only)
How do I add/delete existing Location?
How do I view the AEDs under my Location?
How do I view the responders under my Location?
How do I add local admin for my location?
How do I remove local admin for my location?
Documents and Attachments
How do I find my prescription?
How do I find my policies manual?
How do I find my PSAP/EMS form(s)?
Managing Responders
How do I view responder details?
How do I edit Responder Details? (Global Admin only)
How do I add Responders? (Global Admin only)
How do I disable Responders? (Global Admin only)
Managing Training records
How do I add Training Record?
How do I edit my training record?
How do I remove my Training Record?
Customizing email notification schedule
How do I customize Reminder Schedule?
How do I customize Alert Schedule?
How do I customize Equipment Schedule?
How do I customize Training Schedule?
Replacing and Updating Equipment
Ordering through Arch
Updating Equipment
Reports
How do I generate expiring equipment report for the AEDs (Global Admins only)?
CP – Support Guide
CP Home Page
Organizations under Management
Locations under Management
Locations on Map
AEDs under Management
Orders
Users
Locations to CSV
Global Admins to CSV
Support Tickets
Readiness Check Needed Report
Expired Equipment Report
Expiring Equipment Report
Expiring Training Report
Expiring Licenses Report
Training Records without provider
Accounts without users
Accounts without Global Admins
How do I Manage my store?
How do I create new Account/Location/AED/User?
Create new Account
Create new Location
Create new User
Create New AED
Set User as Local Admin
Set Location Contact
Reset Password and send welcome Email
How do I view my Support Tickets?
How do I manage my Reseller Defaults?
How do I manage my Demo Account?
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